Multi Factor Authentication (MFA)

Add an extra layer of security to your Willo account by enabling Multi-factor authentication with a TOTP or time-based one-time password. A TOTP is a temporary passcode generated by an algorithm that uses the current time of day as one of its authentication factors.

Please use one of the popular code generator apps such as Authy, Google Authenticator or Microsoft Authenticator from your smartphone app store.

Setting up 2FA

Navigate to Dropdown Menu > Security and then enable with the toggle:

Slide the toggle to set up 2FA, you will be prompted with a unique QR code, please scan it with your chosen app and click Continue:

Enter the 6-digit code presented by your authentication app:

Click Continue and the system will automatically authenticate and pair your device:

Congratulations! You've enabled 2FA on your account. Next time you log in you will be asked for the 6-digit code presented on your authentication app. 

Change my 2FA device

If you ever lose access or change your mobile device you will need to re-pair with your new device. 

To do this please go to the menu (top right) and select Security.

Then disable, and re-enable 2FA with the sliding switch:

Trouble logging in?

If you ever lose access to your paired device you can log in with your backup code which was generated when you first set up 2FA. 

When you log in with your backup code the previously paired device will be removed from your account and you'll need to go through the setup process again.