Enable access to camera and microphone
Choose your device
Steps for a computer
When you click
'Record now' a popup may appear on your computer. Please ensure you click
Allow:
If you click
Block or
Deny by mistake, click the lock icon in your address bar and selecting
Allow for both Microphone and Camera:
Once you have granted camera and microphone access you will need to click
Reload or
Refresh in your browser to continue.
Steps for Safari on Mac OS
- Open Safari Preferences.
- Navigate to Websites.
- Go to Camera and Microphone tabs.
- Change access to Allow.
- Restart Safari.
Steps for Android phones
- Navigate to: Home > Settings > Apps > Chrome > Permissions
- You should see Camera, Location and Microphone in the Allowed section. If not please click into each and click 'Allow'.
- Exit the settings menu and open the Willo interview link in Google Chrome on your phone.
- Then to the right of the address bar, tap More (3 dots) and then Settings.
- Tap Site Settings.
- Tap Microphone or Camera.
- If you see Willo under Blocked, tap the site, then enable access to your Camera and Microphone.
- Close this menu and return to your interview.
- You may be asked to grant permission to camera or microphone again in a pop-up - please click Allow.
- You can now complete the interview.
Steps for iPhone and iPad
Safari browser:
- Home > Settings > Safari > Camera > Allow
- Home > Settings > Safari > Microphone > Allow
- Open the interview in a new Safari tab.
- You may be asked to grant permission to camera or microphone again in a pop-up - please click Allow.
- You can now complete the interview.
You should also check that the camera access is enabled by clicking on the red camera icon (bottom left):
Google Chrome:
- Settings > Privacy > Camera > Chrome > Enable
- Settings > Privacy > Microphone > Chrome > Enable
- Open the interview in a new Chrome tab.
- You may be asked to grant permission to camera or microphone again in a pop-up - please click Allow.
- You can now complete the interview.