Network error

If you are seeing the 'Network Error' message or things are taking a while it can be easily solved with these steps:

Using Wi-Fi

1. Please move closer to the router and click refresh in your browser. To do a hard refresh, hold down Ctrl and click the Reload button. Or, Hold down Ctrl and press F5.
2. Check your Wi-Fi network is still connected to the internet, try opening up another website in a new tab.
3. Close all other tabs and internet hungry applications.
4. Your internet speed must be 5mb/s or higher if not, you will need to find another network, or switch to mobile data. Run a speed test.

Using mobile data

1. Please ensure you have a strong 4G or 5G connection, if you do not have a fast connection please connect to Wi-Fi or move to an area with better reception.
2. Check your device is still connected to the network, try opening up another website in a new tab.
3. Close all other tabs and internet hungry applications.
4. Your internet speed must be 5mb/s or higher if not, you will need to move to a different location or connect to Wi-Fi. Run a speed test.

Once you have a better Wi-Fi or data connection please go ahead and click refresh in your browser or press F5 to continue your interview.