Network error

If you’re seeing a Network Error while using Willo, don’t worry—this is usually a quick fix! A network error means your internet connection is unstable, or your browser settings may be blocking access. Follow these simple steps to resolve the issue and continue your interview.

Quick Fixes: Try These First

• Refresh the Page – Click the refresh button on your browser or press Ctrl + R (Windows) / Cmd + R (Mac).
• Check Your Internet Connection – Open a new tab and try loading a different website to confirm your connection is working.
• Switch to Google Chrome – Willo works best on Chrome. If you’re using another browser, try switching.
• Disable VPN or Proxy (If Possible) – Some VPNs and proxy servers can block websites from connecting. If you are using a VPN for security, try temporarily switching to a trusted connection while completing your interview.
• Restart Your Device – A simple restart can resolve many network-related issues.

If the issue persists, follow the troubleshooting steps below based on your situation.

Troubleshooting Steps

1. Check Your Internet Speed

A weak or slow connection can cause network errors. To check your speed:

1. Visit fast.com or speedtest.net.
2. Ensure your upload and download speed is at least 5 Mbps for a smooth interview experience.
3. If your connection is slow, try moving closer to your Wi-Fi router or switching to a wired connection.

2. Allow Access Through Your Network Security

Some corporate, school, or public networks may block video interview platforms. If you're on a restricted network:

• Try using your mobile hotspot instead.
• Ask your IT team to allow access to the following URLs:
  • app[.]willotalent[.]com
  • us1[.]willotalent[.]com
• Disable firewall or security extensions temporarily and try again.

3. Clear Your Browser Cache and Cookies

Outdated browser data can cause connection issues. To clear your cache:

1. Open Google Chrome.
2. Click on the three dots (⋮) in the top-right corner.
3. Go to More tools → Clear browsing data.
4. Select Cached images and files and Cookies and other site data.
5. Click Clear data and restart your browser.

4. Disable Browser Extensions

Some browser extensions, like ad blockers, may interfere with Willo. If you are using security extensions to protect your privacy, consider temporarily disabling them just for Willo and re-enabling them afterward. To disable extensions:

1. Open Google Chrome.
2. Click the three dots (⋮) in the top-right corner.
3. Select Extensions → Manage Extensions.
4. Turn off any security, ad-blocking, or VPN extensions.
5. Refresh and try again.

5. Try a Different Device or Network

If you’re still having issues:

• Use a different device (computer, phone, or tablet) to access Willo.
• Switch to another Wi-Fi network or use a mobile hotspot.

Still Having Issues?

If you've tried these steps and are still experiencing a network error:

• Check Willo’s status page to see if there are any service disruptions.

We understand the importance of online security and privacy, and we are here to help ensure your interview experience is both smooth and safe. If you have any concerns, please reach out to us, and we will gladly assist you.