Manage my subscription
Note: You need to be the account owner to change or cancel a subscription.
Not the owner? Ask your account owner to follow these steps, or message us and we’ll point you to the right person.
Thinking of cancelling?
Before you fully cancel, most teams find one of these options fits better:
Pause your account (no charge)
If you’ve filled your role and don’t need Willo right now, pause your account - you’ll keep everything ready for your next hire.
The best option when:
- Hiring complete / role filled
- Between hiring cycles
- Temporary budget pause
You can pause for up to 8 months, and reactivate anytime.
Your interviews, templates, and history stay exactly as they are.
Switch to a better-fit plan
If pricing or plan fit is the issue, we can usually sort it in a couple of minutes.
Chat with us now (bottom right) to review plans
Still want to cancel?
Totally fine — here’s how to do it.
Once submitted, we’ll process your request within 24 hours.
Prefer to export your data first? Here's how.
Want to come back later?
You can reactivate anytime by logging in and choosing a plan, or ping us on chat and we’ll do it for you.