Digital Identity Check

A Willo digital identity check is an online, UK government-approved identity checking process which allows your candidates to provide proof of identity within the Willo application. 

Once you’ve completed your checks, send candidates the final job offer and get new hires onboard in an instant.

Identity checks require a valid payment method to be associated with your account. 

Getting started 

Our simple UI makes identification verification a seamless process for your candidates. Whether you’re after our core identity verification or right-to-work checks, these can all be added to the same user flow, 100% automated.
Our digital ID system is supported in over 200 countries and territories:
  • UK or Republic of Ireland citizens
    • Purpose: Home Office Approved Right to work check
    • Process: Candidates can upload their passport and a selfie. We then check the validity of the documents, check if the person is real and run a fraud check, all within a few seconds.
    • Outcome: You’ll receive a Home Office-approved, right-to-work check (PDF and digitally) including an image of the candidate’s documents with the metadata that includes Identity Services Provider (IDSP) certification.
    • The best bit? Compliance is on us. We’ll arm you with a statutory excuse to avoid a civil penalty, so you can have one less thing to worry about.
  • Non-UK or Republic of Ireland citizens
    • Purpose: Certified identity check to prove that the candidate is who they claim to be.
    • Process: Candidates can upload their government-issued ID document and a selfie. We then check the validity of the document, check if the person is real and run a fraud check, all within a few seconds.
    • Outcome: You’ll receive an identity report (PDF and digitally), including an image of the candidate’s documents with the metadata that includes Identity Services Provider (IDSP) certification.

Setting up Identity Checks

Enable the identity check question type within the Connect tab of your account. (You’ll need a payment method on your account to proceed - contact us if you need any help.)

Once enabled you can choose from one of our purchase plans:
  • Checking a few candidates? Pay-as-you-go (PAYG) and stay flexible. You'll only pay for the ID checks you complete.
  • Planning to check lots of candidates? Buy in bulk and unlock big discounts. Credits are valid for 12 months so you’ll have plenty of time to use them too.

Add an identity check to your interview

Simply select the ‘Digital identity check’ question type from the dropdown menu then the country of employment; to ensure we deliver the right check to the candidate.

You can place an Identity check at any stage of your interview process, and it can even be the only stage in your interview process if you prefer. Also configurable via API.
We suggest you place your digital identity check at the end of your interview, to improve the completion rate and ensure that the candidate successfully submits their entire interview. 

Candidate experience

We make it clear upfront that your interview will contain an identity check. This ensures that candidates are prepared with the correct documentation. 

Candidates will be guided through every step of the process, and we’re proud to report a 100% completion rate. 
The process works on computer and mobile phone devices so candidates can use whatever device they prefer. 

If a candidate is having any trouble they can switch to another device, or contact the Willo support team 24/7 using live chat or email.

Reviewing responses

When a new response is received you'll be able to see a detailed report of the completed identity check. And if you are hiring UK or RoI citizens to work in the UK then you’ll also see a Home Office-approved right-to-work certification and share code if relevant. 
Report is being verified and prepared - this includes a fraud check and facial recognition match so please be patient:

Report is ready - you can view the status of each check, as well as download a PDF report for your own records:

Only logged-in users will be able to view the report, and it will not be shown on publically accessible showcase pages.
By default this report is securely stored for 2-years on encrypted systems and you can access it at any time, or download a PDF and file it in your HRIS. For security and audit purposes we keep a log of users who download the PDF report.

Data storage and security

Our identity-checking partner, Yoti is trusted by governments and regulators for adhering to the highest standards of security. They are certified for leading security management and processes, and their systems are regularly tested to ensure your data is safe. Learn more about data privacy and security.

By default data is stored for 6-months, however, you can extend your data storage for up to 10 years - please contact us to purchase extended storage.

Regional coverage

We currently support digital right-to-work and identity checks for candidates with documents and citizenship in 95% of the works territories and countries, with more being added all the time.
Regions not currently supported are: Aruba, Åland Islands, Caribbean Netherlands, St. Barthélemy, Cocos (Keeling) Islands, Cook Islands, Curaçao, Christmas Island, Western Sahara, Falkland Islands, Guadeloupe, French Guiana, British Indian Ocean Territory, St. Martin, Marshall Islands, Martinique, Mayotte, New Caledonia, Norfolk Island, Niue, French Polynesia, Réunion, St. Helena, Ascension Island, Tristan da Cunha, Svalbard & Jan Mayen, St. Pierre & Miquelon, Sint Maarten, Tokelau, Wallis & Futuna.

Developer Support

Planning to integrate with our API? Our GDPR-compliant solution is available out-of-the-box and as an API integration. Save time and hassle - schedule 1-to-1 time with an expert in our integrations team. Book developer support.


Each check or credit is valid for 12-months from date of purchase. Purchase credits in-app or contact the friendly sales team today.

No. of checks Price per check Bundle price $USD Bundle price £GDP Bundle price €EUR Bundle Price $AUD Bundle Price ₹INR
1 (PAYG) £10 $13 £10 €12 $19 ₹1,029
100 £7 $1,000 £7,00 €1,000 $1,500 ₹82,800
500 £6 $4,500 £3,000 €4,000 $6,500 ₹338,000
1,000 £4 $6,000 £4,000 €5,000 $8,000 ₹424,000
5,000 £2 $15,000 £10,000 €15,000 $25,000 ₹1,110,000

You must seek your own legal advice regarding the use and storage of the right-to-work and ID verification of candidates as each location has unique requirements and laws.

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