Willo Verified® (Digital Identity Checks)
A Willo digital identity check is an online identity checking process which allows your candidates to provide proof of identity within the Willo application process.
Once you’ve completed your checks, send candidates the final job offer and get new hires onboard in an instant.
Important: Identity checks require a valid payment method to be associated with your account.
Getting started
Our simple UI makes identification verification a seamless process for your candidates. Whether you’re after our core identity verification, criminal background or right-to-work checks, these can all be added to the same user flow, 100% automated.
Our digital ID system is supported in over 200 countries and territories:
-
UK or Republic of Ireland citizens
- Purpose: Home Office Approved Right-to-work check
- Process: Candidates can upload their passport and a selfie. We then check the validity of the documents, check if the person is real and run a fraud check, all within a few seconds.
- Outcome: You’ll receive a Home Office-approved, right-to-work check (PDF and digitally) including an image of the candidate’s documents with the metadata that includes Identity Services Provider (IDSP) certification.
- The best bit? Compliance is on us. We’ll arm you with a statutory excuse to avoid a civil penalty, so you can have one less thing to worry about.
-
Rest of world citizens
- Purpose: Certified identity check to prove that the candidate is who they claim to be.
- Process: Candidates can upload their government-issued ID document and a selfie. We then check the validity of the document, check if the person is real and run a fraud check, all within a few seconds.
- Outcome: You’ll receive an identity report (PDF and digitally), including an image of the candidate’s documents with the metadata that includes Identity Services Provider (IDSP) certification.
Available Check Types
Digital Identity
Digital Identity checks verify that an individual is who they claim to be by confirming the authenticity of their identity document and checking that the person presenting it is physically present. Candidates capture a photo of themselves alongside an accepted identity document, which can include passports, driver's licences, or government-issued IDs.
This check is available worldwide and can be used as a standalone verification or as a component of other checks such as Right to Work or DBS identity verification.
Right to Work
Right to Work checks ensure compliance with UK and Ireland employment regulations by verifying that individuals have the legal authorisation to work in these countries. Willo conducts the full Right to Work check on your behalf.
One exception applies: where a candidate presents a share code, you must verify this directly with the Home Office Employer Checking Service. Willo cannot access the Home Office share code system, so this step remains the employer's responsibility.
DBS Checks (Enhanced)
Willo supports the identity verification stage of the Enhanced DBS Check process. Specifically, Willo conducts an identity check to the standard required by the UK Digital Identity and Attributes Trust Framework (DIATF), producing a verified identity report that employers can use to satisfy the identity-proofing requirement before submitting a DBS application.
Note: Willo does not submit or process DBS applications. Once Willo has produced the identity verification report, it is the employer's responsibility - or that of their chosen DBS umbrella body or countersignatory service - to initiate and manage the DBS application directly with the Disclosure and Barring Service.
This check is available for employers hiring in: UK, Ireland, Isle of Man, Guernsey and Jersey.
Scheme alignment and assurance levels
Certified Framework
The digital identity verification is conducted under the UK DIATF framework, ensuring it meets official standards for automated biometric and document authentication.
| Check | Type | GPG45 Level |
| DBS | DBS Basic | Medium |
| DBS | DBS Standard / Enhanced | High |
| RTW & RTR |
|
Medium |
| DBS + RTW combo | DBS Basic | Medium |
| DBS + RTW combo | DBS Standard / Enhanced | High |
There are also constraints in certain schemes on which documents can be used. For example, digital RTW/RTR checks may be limited to specific document types (for example, UK or Irish passports).
Supported Document Types
The following document types are supported across various countries:
- Passport (universal)
- National ID
- Driving Licence
- Residence Permit
- CitizenCard (UK specific)
- Post Office card (UK specific)
- Young Scot National Entitlement Card (UK specific)
- Health Card (Canada-specific)
- Provincial or territorial ID (Canada-specific)
- Secure Certificate of Indian Status (SCIS) (Canada-specific)
- NEXUS Card (Canada and USA specific)
- State ID (USA specific)
- Aadhaar card (India-specific)
- PAN card (India-specific)
- MyKad (Malaysia-specific)
- PhilSys ID (Philippines-specific)
- Postal ID (Philippines-specific)
- Professional ID (Philippines-specific)
- SSS ID Card (Philippines-specific)
- UMID (Philippines-specific)
- Voter ID (Philippines-specific)
Full list by country and region >
Setting up Identity Checks
- Checking a few candidates?
- Pay-as-you-go (PAYG) and stay flexible. You'll only pay for the ID checks you use.
- Planning to check lots of candidates?
- Buy in bulk and unlock big discounts. Credits are valid for 12 months so you’ll have plenty of time to use them too.
Add an identity check to your assessment
We suggest you place your digital identity check at the end of your assessment to improve the completion rate and ensure that the candidate successfully submits their entire assessment.
Candidate experience
The process works on computer and mobile phone devices so candidates can use whatever device they prefer.
Reviewing responses
Turnaround time: Results for a completed check are typically less than 1 minute, but can also be up-to 8 hours if flagged for manual human review.
Report is ready - you can view the status of each check, as well as download a PDF report for your own records:
As of 31st December 2024, BRPs will no longer be accepted for identity verification. Here’s how this change may affect you:
- DBS Basic and Combo Basic (DBS + Right to Work):
- Minimal impact expected, as BRP holders typically have a non-UK passport that can be used instead.
- DBS Standard/Enhanced and Combo Standard/Enhanced:
- BRPs will no longer be accepted as a second photo ID alongside a passport.
- Applicants will need an alternative document, such as a driving licence or national ID. View the full list of accepted documents here.
- Right to Work Checks:
- No changes, as BRPs have not been part of this scheme.
Data storage and security
Our identity-checking partner, Yoti is trusted by governments and regulators for adhering to the highest standards of security. They are certified for leading security management and processes, and their systems are regularly tested to ensure your data is safe. Learn more about data privacy and security.
Regional coverage
Aruba, Åland Islands, Caribbean Netherlands, St. Barthélemy, Cocos (Keeling) Islands, Cook Islands, Curaçao, Christmas Island, Western Sahara, Falkland Islands, Guadeloupe, French Guiana, British Indian Ocean Territory, St. Martin, Marshall Islands, Martinique, Mayotte, New Caledonia, Norfolk Island, Niue, French Polynesia, Réunion, St. Helena, Ascension Island, Tristan da Cunha, Svalbard & Jan Mayen, St. Pierre & Miquelon, Sint Maarten, Tokelau, Wallis & Futuna.
Developer Support
Planning to integrate with our API? Our GDPR-compliant solution is available out-of-the-box and as an API integration. Save time and hassle - schedule 1-to-1 time with an expert in our integrations team. Book developer support.
Pricing
Each credit is valid for 12-months from date of purchase. Purchase credits in-app or contact the friendly sales and success teams today.
| No. of credits | Price per credit | Bundle price $USD | Bundle price £GDP | Bundle price €EUR | Bundle Price $AUD |
| 1 | £10 | $13 | £10 | €12 | $19 |
| 100 | £7 | $1,000 | £700 | €1,000 | $1,500 |
| 500 | £6 | $4,500 | £3,000 | €4,000 | $6,500 |
| 1,000 | £4 | $6,000 | £4,000 | €5,000 | $8,000 |
| 5,000 | £2 | $15,000 | £10,000 | €15,000 | $25,000 |
You must seek your own legal advice regarding the use and storage of the right-to-work and ID verification of candidates as each location has unique requirements and laws.