Using an Apple iPhone or iPad

If you are using an Apple iPhone or iPad to record your interview please note the following:


We recommend using the Google Chrome browser, although newer versions of Safari are supported.
Using Incognito or Private Mode:
  • Chrome - Tap the 3 dots and then New Incognito Tab. A new Incognito tab opens.
  • Safari - Open Safari on your iPhone or iPad, tap the Pages icon (consisting of two squares) to bring up the open tabs view, and then tap "Private". The interface turns a dark grey.

Data connection

We recommend a stable Wi-Fi or 4G data connection with a minimum speed of 5mbps. You can test your connection here.
  • We suggest placing your device on a stable surface and leaning against another object to keep the camera steady and ensure the best video quality possible.
  • Check your device is fully charged and that you have a good stable data connection. 
  • Remove any protective case which might impact the sound on your recording.

Having trouble?


Check your browser has access to the camera:
  1. Launch Settings from your Home screen.
  2. Tap Safari. You'll have to scroll down to find it.
  3. Enable access for Camera & Microphone.

Google Chrome

  1. On your iPhone or iPad, open the Google Chrome app.
  2. Click Record on Question 1 of your Willo video interview
  3. When prompted, tap Allow.
You'll also need to check Chrome has access to the camera and microphone in your iPhone Settings:
  1. Settings > Privacy > Camera > Chrome > (Check Chrome is enabled)
  2. Settings > Privacy > Microphone > Chrome > (Check Chrome is enabled)

If you are still having trouble we suggest switching to another device such as a computer or a friend's smartphone.

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