Contacting the employer

We understand that applying for jobs can come with questions, and we're here to help clarify how we can support you.

When to Contact the Employer

Willo provides the technology used by employers for video interviews, but we aren't directly involved in individual hiring decisions. Therefore, we can't assist with questions like:

• Updates on your application status
• Interview timelines or deadlines
• The language you should use during your interview
• Details about the specific role or job requirements

For these types of queries, the best course of action is to contact the employer directly. You can do this easily by replying to your original interview invitation, reminder email or via any other channel of communication you have with them such as Linkedin.

How Willo Can Help

We're always here to support you with:

• Technical issues (e.g., camera or microphone not working)
• Questions about using the Willo interview platform
• Problems accessing your interview link

If you're experiencing any of these issues, please don't hesitate to reach out using the chat icon in the bottom-right corner of any page.

We appreciate your understanding and wish you the very best of luck with your interview!