Under the GDPR, a sub-processor is any business or contractor customer data that may pass through as a side effect of using Willo's service. This definition is very broad and includes things some might simply consider "hardware", like cloud infrastructure.

We use partners for some business processes that are not core to our expertise but are critical to our customers having a quality experience. Here is our list of sub-processors:

Supplier Service Location GDPR Role
Aircall VoIP for user and customer voice communication. EU Data processor 
Amazon AWS Cloud storage of platform data, including video content. All data is encrypted at rest. Varies Data processor & Data controller
Firebase Websockets & Realtime Database for live data refresh. US Data Controller
Google, Inc User analytics and reporting with GA4. Varies Data Controller
Helpscout User support ticket system and knowledge-base. EU Data processor 
Hubspot CRM for all paying customers communication and proposals. EU Data processor 
Kombo Unified API for selected ATS integrations. EU Data processor & Data Controller
New Relic Performance and availability monitoring. EU Data processor 
Sendgrid Transactional email communications. US Data Controller
Sentry Realtime error logging and reporting. US Data processor 
Stripe Secure Payment processing. EU Data processor & Data controller
Twilio Transactional SMS communications. US Data Controller
Yoti Automated Identity Verification and Right to Work checks. UK Data Processor
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us