Under the GDPR, a sub-processor is any business or contractor customer data may pass through as a side effect of using Willo's service. This definition is very broad and includes things some might simply consider "hardware", like cloud infrastructure.
|Aircall||VoIP for user and customer voice communication
| Amazon AWS
||Cloud storage of platform data, including video content. All data is encrypted at rest.||EU||Data processor & Data controller|
|Firebase||Websockets & Realtime Database for live data refresh||US||Data Controller|
|Google, Inc||User analytics and reporting
|Helpscout||User support ticket system and knowledge-base||EU||Data processor|
|Hotjar||User analytics and device monitoring.
||CRM for all paying customers communication and proposals.||EU||Data processor|
||Performance and availability monitoring
||Transactional email communications||US||Data Controller|
||Realtime error logging and reporting||US||Data processor|
||Secure Payment processing
||EU||Data processor & Data controller
|Twilio||Transactional SMS communications||US||Data Controller
||Identity Verification and Right to Work checks||UK||Data Processor|