Subprocessors
Under the GDPR, a sub-processor is any business or contractor customer data that may pass through as a side effect of using Willo's service. This definition is very broad and includes things some might simply consider "hardware", like cloud infrastructure.
We use partners for some business processes that are not core to our expertise but are critical to our customers having a quality experience. Here is our list of sub-processors:
| Supplier | Service | Location | GDPR Role |
| Aircall | VoIP for user and customer voice communication. | AWS, USA (US West servers in Oregon) | Data processor |
| Amazon AWS | Cloud storage of platform data, including video content. All data is encrypted at rest. | Varies | Data processor & Data controller |
| Firebase | Websockets & Realtime Database for live data refresh. | Google Cloud Platform, USA (Central) | Data Controller |
| Google, Inc | User analytics and reporting with GA4. | Varies | Data Controller |
| Helpscout | User support ticket system and knowledge-base. | USA (Various locations) | Data processor |
| Hubspot | CRM for all paying customers communication and proposals. | Google Cloud Platform, EU (Frankfurt, Germany region) | Data processor |
| Kombo | Unified API for selected ATS integrations. | Google Cloud Platform, EU | Data processor & Data Controller |
| New Relic | Performance and availability monitoring. | EU | Data processor |
| Sendgrid | Transactional email communications. | USA (Herndon, VA; Las Vegas, NV; and Chicago, IL) | Data Controller |
| Sentry | Realtime error logging and reporting. | USA (Iowa) | Data processor |
| Stripe | Secure Payment processing. | AWS, EU | Data processor & Data controller |
| Twilio | Transactional SMS communications. | AWS, USA (US East servers in northern Virginia) | Data Controller |
| Yoti | Automated Identity Verification and Right to Work checks. (Optional) | UK | Data Processor |
| Deepgram | Used to transcribe audio in real time. (Optional) | USA (West and Midwest region) | Data Processor |
| OpenAI | GPT API used to integrate advanced AI functions. (Optional) | USA | Data Controller |