Under the GDPR, a sub-processor is any business or contractor customer data may pass through as a side effect of using Willo's service. This definition is very broad and includes things some might simply consider "hardware", like cloud infrastructure.

We use partners for some business processes that are not core to our expertise but are critical to our customers having a quality experience. Here is our list of sub-processors:
Supplier Service Location GDPR Role
Aircall VoIP for user and customer voice communication
EU Data processor 
Amazon AWS
Cloud storage of platform data, including video content. All data is encrypted at rest. EU Data processor & Data controller
Firebase Websockets & Realtime Database for live data refresh US Data Controller
Google, Inc User analytics and reporting
US Data Controller
Helpscout User support ticket system and knowledge-base EU Data processor 
Hotjar User analytics and device monitoring.
EU Data processor 
CRM for all paying customers communication and proposals. EU Data processor 
New Relic
Performance and availability monitoring
Data processor 
Transactional email communications US Data Controller
Realtime error logging and reporting US Data processor 
Secure Payment processing
EU Data processor & Data controller
Twilio Transactional SMS communications US Data Controller
Identity Verification and Right to Work checks UK Data Processor
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